Laguna Inn and Suites

Liked: the room was clean and comfortable. the staff was helpful within their overly strict rules. the nearby restaurants were fine. Disliked: no decaf or tea available in the rooms, or apparently at the hotel at all. staff had what felt like excessively strict rules... when I booked this for my stepmom, it didn't give me the option of listing her as the main guest. they would not let her check in without me going back into the app and stating that I booked it for her. also, she accidentally left a jacket there, and although they did find it, package it up and hold it at the desk for her, they were unable to ship it. luckily my son lives nearby, but I had to send him over to pick it up after providing his first and last name to the hotel beforehand, and he had to provide an ID. if she had been visiting somewhere where we didn't have family or friends, she would have lost one of her beloved jackets. I understand caution and security, but this seems a little excessive. it makes me wonder what went on here before that made them have to put those rules in place.

It was what I wanted. Clean reasonable and close to the venue. Also very roomy Liked: Near the venue we were going to. Very quiet. Disliked: Needed coffee cups for the coffee, only had plastic water cups, not so good for hot coffee. But I managed.

nice Liked: Nice location.

Simple, clean, and comfortable! Liked: Check-in was a breeze. We were able to check in early, which was great because we had a wedding to attend. We were also lucky enough to get one of the center rooms which eliminated the freeway noise issue that some patrons have commented on. The room was comfortable and clean. Good value. Bonus was having in and out right next-door. Disliked: My husband didn’t think the bed was especially comfortable, I was OK with it.

Comfy Liked: No breakfast offered, ALSO: I like to receive an itemized receipt for my stay at this hotel, Please